{"id":11649,"date":"2018-12-06T14:46:00","date_gmt":"2018-12-06T14:46:00","guid":{"rendered":"https:\/\/alfaloc.pt\/call-center-trophies-2018-alfaloc-won-this-time\/"},"modified":"2025-02-20T16:41:30","modified_gmt":"2025-02-20T16:41:30","slug":"call-center-trophies-2018-alfaloc-won-this-time","status":"publish","type":"post","link":"https:\/\/alfaloc.es\/en\/call-center-trophies-2018-alfaloc-won-this-time\/","title":{"rendered":"Call Center Trophies 2018 \u2013 Alfaloc won this time!"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"h-estamos-sempre-a-procura-de-novas-formas-de-fazer-o-cliente-alfaloc-sentir-se-proximo-ouvido-compreendido-especial\">We are always looking for new ways to make the<strong> Alfaloc customer<\/strong> feel close, heard, understood&#8230; special.<\/h2>\n\n<h3 class=\"wp-block-heading\" id=\"h-pretendemos-proporcionar-lhe-experiencias-positivas-diariamente\">We aim to provide you with positive experiences on a daily basis.<\/h3>\n\n<p>To do this, participating in activities that sometimes put our experience and way of working to the test is always an interesting challenge, as it can teach us something new and thus give us ideas to innovate.<\/p>\n\n<p>Thus, along with brands such as <strong>NOS, Bankinter, Santander, MEO, Nestl\u00e9, Nescaf\u00e9 Dolce Gusto, Purina, Leroy Merlin, Worten,<\/strong> among others, Alfaloc also applied for the <a href=\"https:\/\/www.callcentermagazine.net\/trofeus-call-center\/\">Call Center Trophies 2018<\/a>.<\/p>\n\n<p>In the year of our debut (2017) we already got very high scores (<a href=\"https:\/\/alfaloc.pt\/alfaloc-es\/en\/call-center-trophies-2017-alfaloc-made-a-big-debut\/\">see news here<\/a>), but this year we won 2 trophies!<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Omnichannel Award<\/strong> \u2013 the need for an omnichannel customer communication structure has inevitably developed alongside technology. In a time when Alfaloc customers can get in touch via mobile phone, chat, website, Facebook Messenger, email, among others, it is therefore necessary to have a good internal communication structure, so that the customer feels that any of the people he talks to is aware of the subject or that he is able to forward it properly. <\/li>\n<\/ul>\n\n<ul class=\"wp-block-list\">\n<li><strong>Social Media Service (Facebook)<\/strong> \u2013 gone are the days when customer service had to be always by email or filling out a form. We try, however, to serve the customer where it is most comfortable, practical and convenient. This includes, then, being available on social networks. The speed of the response and the level of clarification given to the customer thus allowed us to also win this trophy.   <\/li>\n<\/ul>\n\n<p>Receiving these trophies is, without a doubt, to feel that the energy and commitment of the Alfaloc Customer Service team, and all the departments involved, are manifested in a connecting force between the needs of the Alfaloc customer and the dynamism and efficiency reciprocated by our team.<\/p>\n\n<h4 class=\"wp-block-heading\">We thank you for demanding from the Alfaloc team the professionalism that allows us to win these trophies.<\/h4>\n\n<p>As one of the photogenic walls of our space says: We&#8217;re getting there!<\/p>\n\n<p>By itself, we go further.<\/p>\n\n<p><strong><em>Alfaloc Team<\/em><\/strong><\/p>\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"710\" height=\"471\" src=\"https:\/\/alfaloc.pt\/alfaloc-es\/wp-content\/uploads\/sites\/2\/2024\/08\/noticia_trofeus-2018.png\" alt=\"\" class=\"wp-image-6698\" srcset=\"https:\/\/alfaloc.es\/wp-content\/uploads\/sites\/2\/2024\/08\/noticia_trofeus-2018.png 710w, https:\/\/alfaloc.es\/wp-content\/uploads\/sites\/2\/2024\/08\/noticia_trofeus-2018-300x199.png 300w\" sizes=\"(max-width: 710px) 100vw, 710px\" \/><\/figure>\n\n<h6 class=\"wp-block-heading\" id=\"h-informacao-da-esquerda-para-a-direita-temos-na-fotografia-filipe-coelho-goncalo-serra-frederico-jorge-marta-ferreira-e-leonor-ferraria-equipa-de-servico-de-apoio-ao-cliente-da-alfaloc\">Information: from left to right, we have in the photograph Filipe Coelho, Gon\u00e7alo Serra, Frederico Jorge, Marta Ferreira and Leonor Ferraria &#8211; Alfaloc&#8217;s Customer Service team.<\/h6>\n\n<p><em>News available in the media:<\/em><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Call Center Magazine (organizer): <a href=\"https:\/\/www.callcentermagazine.net\/contact-centers\/ja-sao-conhecidos-os-vencedores-dos-trofeus-call-center\/\" target=\"_blank\" rel=\"noreferrer noopener\">The winners of the Call Center Trophies are already known<\/a><\/li>\n\n\n\n<li>Call Center Magazine (organizer): <a href=\"https:\/\/www.callcentermagazine.net\/contact-centers\/ja-sao-conhecidos-os-vencedores-dos-trofeus-call-center\/attachment\/a-alfaloc-tambem-se-distingue-na-categoria-redes-sociais_800px\/\" target=\"_blank\" rel=\"noreferrer noopener\">Alfaloc also distinguishes itself in the social networks category<\/a><\/li>\n\n\n\n<li>Logistics and Transport Today Magazine (from the logistics sector): <a href=\"https:\/\/www.logisticaetransporteshoje.com\/transportes\/alfaloc-distinguida-pela-excelencia-no-atendimento-ao-cliente\/\" target=\"_blank\" rel=\"noreferrer noopener\">Alfaloc distinguished for excellence in customer service<\/a><\/li>\n\n\n\n<li>Briefing Magazine (from the communication sector): <a href=\"https:\/\/www.briefing.pt\/marketing\/44278-e-as-melhores-empresas-no-atendimento-ao-cliente-s%C3%A3o%E2%80%A6.html?fbclid=IwAR1s5N9WdwYVO_My9VbTJryjTF32DIygf7nxSWt6LcZ_M_B5A79up9GUcRU\" target=\"_blank\" rel=\"noreferrer noopener\">And the best companies in customer service are&#8230;<\/a><\/li>\n\n\n\n<li>Grande Consumo Magazine (from the Retail sector): <a href=\"http:\/\/www.grandeconsumo.com\/noticia\/25146\/nestle-leroy-merlin-e-worten-premiadas-pelo-atendimento-ao-publico?utm_campaign=GC+News+16%2F11%2F2018&amp;utm_source=Grande+Consumo&amp;utm_medium=email\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a><\/li>\n\n\n\n<li>Human Magazine (from the people management sector): <a href=\"https:\/\/www.human.pt\/2018\/11\/16\/as-melhores-empresas-no-atendimento-ao-cliente\/\" target=\"_blank\" rel=\"noreferrer noopener\">&#8220;The best companies in customer service&#8221;<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>We are always looking for new ways to make the Alfaloc customer feel close, heard, understood&#8230; special. We aim to provide you with positive experiences on a daily basis. To do this, participating in activities that sometimes put our experience and way of working to the test is always an interesting challenge, as it can [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":10099,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[244,222],"tags":[363,359,360,362,361],"class_list":["post-11649","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-certifications-en","category-news","tag-call-center-en","tag-call-center-trophies-2018","tag-customer-service-en","tag-prize","tag-sac-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Call Center Trophies 2018 \u2013 Alfaloc won this time! - Alfaloc ES<\/title>\n<meta name=\"description\" content=\"We are always looking for new ways to make the Alfaloc customer feel close, heard, understood... special.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/alfaloc.es\/en\/call-center-trophies-2018-alfaloc-won-this-time\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Call Center Trophies 2018 \u2013 Alfaloc won this time!\" \/>\n<meta property=\"og:description\" content=\"We are always looking for new ways to make the Alfaloc customer feel close, heard, understood... special.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/alfaloc.es\/en\/call-center-trophies-2018-alfaloc-won-this-time\/\" \/>\n<meta property=\"og:site_name\" content=\"Alfaloc ES\" \/>\n<meta property=\"article:published_time\" content=\"2018-12-06T14:46:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-20T16:41:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/alfaloc.es\/wp-content\/uploads\/sites\/2\/2024\/08\/noticia_trofeus-2018.png\" \/>\n\t<meta property=\"og:image:width\" content=\"710\" \/>\n\t<meta property=\"og:image:height\" content=\"471\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"anitaricardo\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"anitaricardo\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/alfaloc.es\\\/en\\\/call-center-trophies-2018-alfaloc-won-this-time\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/alfaloc.es\\\/en\\\/call-center-trophies-2018-alfaloc-won-this-time\\\/\"},\"author\":{\"name\":\"anitaricardo\",\"@id\":\"https:\\\/\\\/alfaloc.es\\\/en\\\/#\\\/schema\\\/person\\\/6e8bc905f7d2b369fccf0273fc35cd80\"},\"headline\":\"Call Center Trophies 2018 \u2013 Alfaloc won this time!\",\"datePublished\":\"2018-12-06T14:46:00+00:00\",\"dateModified\":\"2025-02-20T16:41:30+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/alfaloc.es\\\/en\\\/call-center-trophies-2018-alfaloc-won-this-time\\\/\"},\"wordCount\":459,\"image\":{\"@id\":\"https:\\\/\\\/alfaloc.es\\\/en\\\/call-center-trophies-2018-alfaloc-won-this-time\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/alfaloc.es\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2024\\\/08\\\/noticia_trofeus-2018.png\",\"keywords\":[\"Call Center\",\"Call Center Trophies 2018\",\"Customer Service\",\"prize\",\"SAC\"],\"articleSection\":[\"Certifications\",\"News\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/alfaloc.es\\\/en\\\/call-center-trophies-2018-alfaloc-won-this-time\\\/\",\"url\":\"https:\\\/\\\/alfaloc.es\\\/en\\\/call-center-trophies-2018-alfaloc-won-this-time\\\/\",\"name\":\"Call Center Trophies 2018 \u2013 Alfaloc won this time! 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